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Tell us the problem

Tell us what you’re dealing with.

Send the problem, the component and whatever information you already have. You do not need to know whether it needs line boring, shaft machining or something else. Working that out is our job.

Talk to OSM

Start with what you know.

You do not need to know the machining process.

An incomplete enquiry is still worth sending. If something below is missing we will ask, and if the answer is that the component should not be machined at all, we will say so.

What helps us answer properly

  • The equipment and component, and what it does
  • What happened, and what you are seeing now
  • Where the equipment is, and whether it is in service
  • Photographs, measurements, drawings or inspection reports
  • Any deadline or window you are working to
Technical service requestDirect to technical team
Send what you know. Photos, drawings, reports and other technical files can be shared when we reply.